Customer Service And Phone Sex
Customer service in phone sex gets a lot lip service, but do we as phone sex
service owners really offer it? If you had to think about it, maybe you ought to
find a different line of work. Phone sex is only one thing, a need that you
service. The customer receives no product in trade for his hard earned money and
the benefit to him is short lived.
What extra services do you offer that makes your service stand out from others?
Is your customer made to feel welcome when he enters your website? How easy is
it for him to acquire and use your services? Does your customer look forward to
his next visit? Your answers to these questions will determine whether or not
you will be around long or fade away like many others have.
You should easily have a 50% ratio of repeat business in order for your business
to grow. Treat your new customers as well as you treat your repeat customers.
Your new customers should feel welcome, even though they may not ever make a
purchase. Answer all your new customers questions cheerfully since there is no
such thing as a stupid question. Your new customer is just like a repeat
customer, he just hasn't decided you are who he wants to spend his hard earned
dollars on.
Stress to your operators that they are not phone sex sluts, they are customer
service technicians. They are there for only one reason and that is to service
there your customers needs. Of course an operator can only do so much to retain
a customer and that is where the owner comes in.
Offer your operators all the tools to make his experience a pleasant one and
give her options so he will come back again and again. Make it clear you cant
answer the phone for her, offer her training and tips on how to offer the best
customer service. Many company's hire secret shoppers to ensure that operators
are consistent and service oriented. The use of the secret shoppers critique is
a tool to correct errors in customer care and evaluate the performance of the
phone sex operator.
In closing there is no formula, just one simple rule. Your customer pays the
bills and his generosity should not be taken for granted.
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